P J Frankland, Insurance Brokers, Derby

Repton School is a registered charity and we have a responsibility to obtain the best value for money when buying-in services. We have worked with Franklands for a number of years and they have always provided us with a complete insurance package, at a very competitive price. They provide us with an understanding and knowledge, independent of insurance companies and underwriters, that we cannot hope to match 'in-house', and their service is friendly, professional and effective.

Slacks Coaches has been a client of Franklands since the mid 1980s and we have a excellent working relationship with them. They have always provided us with a professional service and dealt promptly and efficiently with our requirements.

We have had a very successful relationship with Franklands since 1984 and they have always provided an excellent service. Our business is a complex one when it comes to insurance.We have always been impressed by Franklands' attention to detail and the trouble they have taken to gain a good understanding of our operations.

We have a very good working relationship with Franklands and we can always rely on them for good advice and for prompt, efficient service.

Earlier this year we switched our commercial insurance to Franklands after many years with one of their competitors. The switch was based on a very competitive quotation, but I have to say that the service that we have received from them since is absolutely first class. We have known and worked with our account manager before and were completely confident in placing our insurance business in the company's professional and capable hands.

We now renew all of our policies at the same time of year and this has greatly reduced the time spent on administration. We have been working with Franklands for four years and they have given us valuable advice on what we need to insure against. Everything runs very smoothly and we know there is always help available when we need it.

One of the advantages of being a client of Franklands is that the information they provide is jargon free, helping us to understand the implications of the numerous types of insurances that our business required. They made certain that we were getting the right cover at the right price. All in all they provided us with an excellent service.

Franklands provided the ideal solution of a comprehensive service across the business, including our specialist aviation products. Their levels of technical expertise and market knowledge are those you would expect from a national broker and yet they offer the excellent customer service usually associated with smaller companies.