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Customer Satisfaction Press Release

Franklands has revealed their latest results for their customer satisfaction questionnaire and they show that the Chartered Insurance Broker, based in Derby, always provide their clients with the highest quality service.

Written by Kate Slater on 29th October 2015

Customer Satisfaction Press Release

Franklands has revealed their latest results for their customer satisfaction questionnaire and they show that the Chartered Insurance Broker, based in Derby, always provide their clients with the highest quality service.

Leading the way, Franklands scored 97% for how customers feel that their claims are handled, a strong statistic proving the value of working with the company.

They were also scored 97% when their clients were asked if they would recommend their services to others and 95% for how well Franklands understand their customers businesses – both great scores that reinforce the excellent standard of service that Franklands offer..

Commenting on the results from the customer satisfaction questionnaire, David Harrison, Director of Franklands had this to say:

"Obviously we are really pleased with the results from Q3 2015; the feedback not only shows that our clients are happy, but also gives us a good indicator in the areas that we can improve on in the search of the perfect customer satisfaction”.

"It is also great to see that these results have come from a cross sector of organisations both small and large that count on our insurance expertise”.

Franklands offers a free policy review for companies that feel that they could be under insured. Don’t leave your current insurance policy to chance, follow this link and fill out the short form in order to speak to one of our industry experts who can advise you on how to get the best cover for your business.

Boiler plate:
Franklands are a Chartered Insurance Broker from Derbyshire, who pride themselves on providing each and every customer with a bespoke and personal service.

There are over 3,000 insurance brokers in the UK and Franklands are one of less than 5% that hold Chartered Status which demonstrates a proven commitment to developing and maintaining knowledge to ensure that clients are given the highest quality service.

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