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Avoiding complaints or dealing with them expeditiously, is important to a successful business.
Last year 75% of complaints were accepted by the Ombudsman because firms had not resolved the complaint within the eight week period allowed to a surveyor for internal resolution.
Only 19% were referred because the complainant was not satisfied with the surveyor's response to the complaint. There is substantial scope for reducing referrals to the Ombudsman if this eight week period is used more effectively.
Depending upon the nature of your business, depends on how important you hold cyber risks.
As negotiations continue over the United Kingdom’s exit of the European Union, we are keen to reassure you that whatever the outcome, it is business as usual for the Franklands Insurance & Risk Management team. As part of the broader PIB Group (‘PIB’), we have put contingency plans in place to support our clients however the post Brexit landscape develops. This includes the recent acquisition of an Irish-based business, and PIB Group is also a member of one of the largest independent brokerage networks worldwide. So, while most of our clients are UK only, even for those with assets or interests in Europe, we do not anticipate any disruption to service. However, for all of us there are implications on European travel that extend to insurance coverage. Planning a trip abroad? For motorists in particular, you are probably aware by now of the potential impact of a no deal Brexit if you own a UK registered vehicle and plan to drive it in the European Economic Area (EEA). We wanted to let you know that we can help you prepare for this scenario if you (or a member of your team who is driving one of the vehicles covered under your insurance policy) are planning a trip in the EU very soon. What does it mean for you? At present, your motor insurance policy allows you to drive within the EEA. This cover will not change but in the event of a no deal Brexit, motorists must carry documentation known as a ‘Green Card’ from 12 April 2019. We also advise that you understand any other non-insurance implications on driving abroad. For example, an international driving permit may also be required. More information can be found on the government website https://www.gov.uk/guidance/prepare-to-drive-in-the-eu-after-brexit What is a Green Card? A Green Card (it really is green!) provides proof of insurance to drive in the countries specified on the card. A physical Green Card is required as digital copies are not currently accepted. If motorists arrive at the border without a physical Green Card, they will not be allowed to drive in that country. How do I get a Green Card? Ask us! We recommend that until there is more certainty around any formal withdrawal agreement, you should where possible, contact us at least a month before travel if any of the scenarios we’ve mentioned apply to you. This will help to give your insurers some notice of your plans and hopefully enough time to issue you with a Green Card. What happens after Brexit? The outcome of Brexit remains unclear. However, we hope that you feel reassured that we have measures in place to ensure we are able to continue to support your needs. If you have any questions, please do not hesitate to contact your usual advisor at Franklands Insurance & Risk Management.
Citynet have set up a PIB London Markets unit dedicated to providing a personalised service for anyone across PIB Group who want to access the London market.
Jon Stanley, Chief Risk Officer for PIB group shares information on how the group has put contingency plans in place.